The Company is seeking an Associate Vice President for Payoffs and Servicing Transfers. The successful candidate will be tasked with leading and optimizing all activities related to payoffs and servicing transfers, with a strong focus on ensuring regulatory compliance, operational efficiency, risk management, and customer satisfaction. Key responsibilities include managing the accuracy and timeliness of payoff quotes, overseeing escrow balance refunds and final account reconciliation, and maintaining service levels and customer experience. The role also involves managing relationships with vendors, ensuring compliance with state and federal requirements, and driving process improvement and automation. Applicants must have a Bachelor’s degree in a relevant field and a minimum of 8 to 12 years' of mortgage servicing experience, with at least 5 years' in a leadership role. Direct experience in mortgage payoffs, lien release/satisfaction processing, servicing transfers, and customer service is essential. The ideal candidate will have a strong understanding of agency requirements, CFPB mortgage servicing regulations, RESPA requirements, and state-specific lien release and satisfaction requirements. They should also possess proven leadership skills, the ability to establish KPIs and service level standards, and excellent communication and stakeholder management abilities. The role requires a candidate who can effectively manage organizational change, process improvement initiatives, and is prepared to ensure the department's readiness for audits, investor reviews, and regulatory exams.

Hiring Company

New American Funding