The Company is seeking an Executive Director for Service Delivery in the Public Sector, with a focus on State and Local Government accounts. The successful candidate will be responsible for leading the delivery organization to ensure excellent customer satisfaction, utilizing the company's tools and methodologies, and owning the end-to-end delivery execution. This role also involves identifying and executing expansion and renewal opportunities within existing accounts, providing strategic advice to customer stakeholders, and supporting the sales team with technical leadership for RFP responses and proposals. The ideal candidate should have a Bachelor's degree in a related field, 5-7 years' experience in IT account management, technical sales, or technical delivery in a public sector environment, and a strong background in managing customer expectations. Applicants for the Executive Director position at the company should be highly skilled in building strong relationships, have a deep understanding of business requirements, and possess experience in IT service issues. The role requires the ability to shape and position RFPs, strong communication skills, and the capacity to influence others. A background in public sector procurement, including RFP cycles, cooperative contracts, and SLA-based managed services, is essential. The candidate must be comfortable operating in a fast-paced, changing environment and be willing to travel approximately 25-30% to support client engagements and business development activities. Preferred qualifications include direct experience in State and Local Government environments and sales support experience in complex technical settings.

Hiring Company

Computer Aid International